HCA Healthcare Reviews
HCA Healthcare Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HCA Healthcare has a 1.2 star rating based on 15 customer reviews; consumers are mostly dissatisfied and 33% would likely recommend. HCA Healthcare reviews note low reliability and poor customer service.
Key Takeaways for Future Customers
- Close to home and some great staff, but expect variable care.
- Prepare for high price levels and insist on billing details before service.
- Many customers request a refund and report difficulty resolving charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing issues and unreachable billing department.
- Allegations of negligence, long waits, poor communication, and discrimination.
- Reports of overpriced ER charges and disputes over refunds and collections.
Positive Feedback
Some reviewers praise convenient locations and a few compassionate nurses and staff.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HCA Healthcare has a 1.2 star rating based on 15 customer reviews; consumers are mostly dissatisfied and 33% would likely recommend. HCA Healthcare reviews note low reliability and poor customer service.
Key Takeaways for Future Customers
- Close to home and some great staff, but expect variable care.
- Prepare for high price levels and insist on billing details before service.
- Many customers request a refund and report difficulty resolving charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing issues and unreachable billing department.
- Allegations of negligence, long waits, poor communication, and discrimination.
- Reports of overpriced ER charges and disputes over refunds and collections.
Positive Feedback
Some reviewers praise convenient locations and a few compassionate nurses and staff.
Media from reviews
Pitiful experience for 9 days stay
- - The specialist informs and cares; hospital doctors push different plans.
- - Some nurses use me to practice; a few are great.
to be short, it is the blind leading the blind. Hospital doctors against specialists!
My specialist takes care of me and inform me; hospital doctor come and want to do something else?!?! Some nurses can't even take blood but uses me to practice on.
Thank goodness for the very few great nurses! One ignorant head nurse and thank goodness, another great one!
User's recommendation: what can I say? Don't go there!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Doctors Visit
I went there to complain about something being in my foot after I was stuck by something in my couch and complained about something in my foot.The doctor did an Ezras and said there was nothing there. But years later I still feel something in my foot in the exact same place. It still feels the same
- Whole doctors experience
Preferred solution: Justice if it was a diagnosis
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Verified Reviewer |Resolved: Fraud
- - Seven visits yielded no findings, yet they insisted on two more.
- - A $35 fee for a canceled Nov 24; Dec would be $250 if no-show, so I canceled.
Charges removed eventually. Beware...I feel unnecessary procedures were constantly booked and when I finally decided I would not longer go to this place, I cancelled remaining, and in turn they were not cancelled and were billed.
Stay away...my own personal dr. questioned why I had to have 9 appts!!!
Fast forward, after prior 7 visits, I was booked for pre-op in November and the procedure in December. I received a call to change dates because 'I decided' on nitrous. That was done on day one, further continued to book as going under. I work in retail and schedules are done 1 month in advance.
I was called to change appointments because of the 'change' to not be put under, which was my initial choice, but they put different. When I explained I can't change or request days off in November or December, they then wanted to reschedule me for next year! I also specified on that call I wanted to change the remaining 2 appointments so I would not be charged. Well, today in the mail I find a bill for failing to keep the November 24 appointment that I cancelled for $35.
The December appointment would have been $250 if I no-showed, so I specified to cancel that as well in October or early November. I called billing and they will call me back.
If I was dying, I would not go back there! Beware, second time I had to do a negative review!
- Close to home
- Always an issue
Preferred solution: Full refund
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVeteran review after VA surgery
- - One person showed up on Wednesday and rehab was set for Wednesdays and Fridays.
- - No Friday call; a Labor Day Saturday call conflicted with plans.
I had back surgery a month ago through the VA. The Veterans Administration assigned rehab for me.
An HCA person appeared. She set up rehab for Wednesdays and Fridays. One person showed up on Wednesday. There was no call for Friday, but on Friday I got a call for rehab on Labor Day Saturday.
I had already made plans. On Tuesday, I never received a call for the Wednesday appointment.
I called Wednesday and spoke to a supervisor. 'The problem was the holiday.' If you can't support...
User's recommendation: AVOID!!!
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Verified ReviewerBad service
- - Gallbladder removal Tuesday; discharged Thursday.
- - Relies on data for your situation; no case manager to talk to or visit.
I had gallbladder removal Tuesday and was sent home Thursday. They seem to rely on data for your situation.
Im not data but a human being.
No case manager to talk to or even come see me. If you want no community and are ready to die then this is the place.
User's recommendation: Don’t use HVA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Disappointed with service
- - Nurse Niles seemed overwhelmed, causing waits.
- - Waiting for IV bags and meds was lengthy.
- - Hospital overall is positive; patient would return.
I had a beautiful experience until last night. The nurse on duty, Niles, was having a bad day.
He seemed very confused and overwhelmed. He had me wait for hours to get an IV bag for surgery and for meds. I talked to the supervisor, and she said they were not understaffed or busy. Not sure what his issue was, but he maybe should have taken the day off.
He saw how tired I was and changed his tone the last 2 hours of his shift. Please continue with great service; just straighten out Niles. I will not let one bad experience change my opinion about your amazing hospital.
Thank you for your time. Todd Fishet, room 429b, 614-61*-***, 3948, patient for life.
- Great staff
- Just fix problem
Preferred solution: Fix issue
NEGLIGENCE
- - ER ignored her known syncope and misdiagnosed seizures.
- - Nurses delayed care, forced her to sit, denied meals, and locked her as a fall risk.
NEGATIVE 1 STARS. PUT MY SISTERS LIFE AT RISK!!!
My sister has a pre existing condition causing syncope episodes. She got herself to the ER and told them about her DX she was going to pass out and needed help. She was stumbling & they kept telling her to be patient and go sit. She said she couldnt and had to sit on the floor and put her legs up to help.
They yelled she couldnt sit there & talking to each other saying shes on drugs. They got her to a chair by force and IMMEDIATELY passed out onto the floor. After that, she gets admitted, they disregard everything she said about the existing dx while we continually told them she doesnt have seizures and gave them the specific diagnosis.they had a nurse training and & kept stating seizure dx even after i corrected her 10x. When she asked for help because she felt the symptoms again, the night nurse said she had to hold on bc there were patients that needed her more.
Kept messing up the dosage of her meds and doubled it. Neuro kept her 3 days trying to figure out a dx something ignoring what we said was already diagnosed 20+ years ago. Nurses never brought her meals because she was sleeping when food was served we showed her the prescription bottles with the correct meds, they said they cant trust it.
They didnt give her the anxiety meds yet LOCKED her into the bed as a fall risk while not giving her the meds causing a panic attack. I could write a BOOK on the nightmare 3 days.
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Verified ReviewerDiscrimination
I was discriminated against. I reported it with evidence and nothing was done. I'm in the process of suing HCA Hospital.
User's recommendation: Don't use hca go to another hospital that cares about your wellbeing
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Verified ReviewerHorrible company that discriminated against me
Discrimination is bad at HCA. I have reported it , nothing was done , now I'm in the process of suing, violation of civil rights
User's recommendation: Use another hospital that actually cares
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Verified ReviewerResolved: Billing department is unreachable
The reviewer tried to contact the company before posting this review.
- - Received $588 credit from HCA Tomball.
- - Paid $588 upfront; insurance paid 100%.
- - Phone support has been on hold for weeks with no answer.
Company fixed the issue and I have been provided with full refund.
Received my credit of $588 from HCA Tomball yesterday! Thank you, thank you!I had a colonoscopy at HCA Tomball Hospital on 9/18/2024.
I was made to pay $588 upfront prior to the procedure. My insurance paid the claim 100%, so I am entitled to that $588 back. I have been calling Tomball HCA for three weeks now, multiple times a day, only to remain on hold for over an hour each time and no one ever picks up the phone. Can you please help me get my money back?
I need it for my rent.
Thank you in advance for your help. DOB 7/24/1962.
Preferred solution: Full refund
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Verified ReviewerBill paying
- - Charged $1,200 for anesthesia after insurance; no discount.
- - Offered 36 payments; chose 12.
- - The last payment letter arrived after 11 payments; avoid HCA.
If I can help it I will use a different company. Terrible billing issues across the board
I was charged 1200 dollars for anesthesia after my insurance. I would have paid in full if they had given me a discount like Mission does (20 percent).
However, they didn't so I asked for a payment plan. They offered me to pay in 36 payments. I chose 12. After 11 payments were taken out by them, I received a debt collection letter for the last payment on the day the last payment was taken out of my account.
Seriously? Never again will I deal with them if I can help it.
Thankfully, another hospital will be opening in Weaverville soon. Shame on you, HCA!
- Local
- Horrible customer service
Preferred solution: Apology
User's recommendation: Avoid them if all possible
This person supports our platform.
Supporter |Treated like a piece of crap yelled at by nurses
- - HCA Longwood ER delayed the doctor visit by 1.5 hours.
- - The doctor berated him, calling him a drunk.
- - Nurse yelled about the IV and threatened arrest.
They have never contacted me. I say again in my opinion Stay Away from this Hospital.
There nurses will yell and scream at you. At one point the nurse told me to hold my left arm out straight till morning, it was late afternoon.
How can you hold your arm out for close to 14 hours. You would think they would get in touch with me, but they don’t care.Respectfully SubmittedDJS
The ambulance took me to their hospital in Sanford and put me in a room, saying the doctor would be in 10 or 15 minutes. An hour and a half later, my wife had to go get them. The doctor berated me and called me a drunk because I have one drink every evening. A few years back, I was hit with infectious diseases and I had to be on antibiotics during an overnight stay.
The nurse was yelling at me because I had wrapped the IV line around me and would not help. She said if I tried, they would have me arrested. I have sat on the bench on both State and Federal levels - they are lucky I didn't have them arrested. They yelled at my wife, who happens to be in the top 10 of commercial lines insurance and is on the board of directors of Florida Workers Compensation.
In my opinion, stay away from this hospital - just look at their reviews.
Respectfully Submitted,
Dr. Douglas Schneider
User's recommendation: Stay away.
EMPLOYMENT DISCRIMINATION
- - Concerns about discrimination affecting black employees' advancement at HCA.
- - Lack of black leadership and a call for merit-based equal opportunity.
I hope this message finds you well. I am writing to address a significant matter regarding the employment practices at HCA.
As a committed member of the HCA team, I have observed a troubling pattern that raises concerns about potential instances of employment discrimination, particularly affecting the advancement prospects of black employees within the organization.
It is disheartening to note that despite the diversity within HCA's workforce, there seems to be a disparity in opportunities for black employees to advance in their professional pursuits. I have become aware of cases where black colleagues, who exhibit exceptional skills, qualifications, and dedication, have been overlooked for promotions or career growth opportunities in favor of their non-black counterparts. This recurring pattern has led to feelings of disillusionment and discontent among many black employees who feel undervalued and overlooked despite their hard work and contributions.
Furthermore, the lack of diversity in key leadership roles at HCA is a significant concern. The noticeable underrepresentation of black individuals in senior managerial positions reinforces the perception that systemic barriers hinder the progress of black employees within the organizational structure.
This situation not only hinders the growth and development of black employees but also compromises HCA's overarching goals of promoting diversity and inclusivity.
I firmly believe that addressing these issues is crucial for supporting the well-being and morale of black employees and maintaining the reputation and prosperity of HCA as an esteemed employer. It is essential to take proactive steps to ensure that all employees, regardless of their racial or ethnic backgrounds, have equal opportunities to excel and advance in their careers based on merit and performance.
Hospitals, Clinics and Medical Centers Expert Talks
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Verified Reviewer |CONSUMERS BEWARE! 56k = 1 pill & ex ray
- - HCA St. Pete General ER billed about $56,000 for neck/back X-rays and one pill.
- - The bill may trigger liens or court action if unpaid.
Massive corporate Greed! Even IF you Have insurance, LOOK OUT!
This corrupt GREED-driven Business charged me $56,000.00,
.
For x-rays of my neck, and back AND one pill.
I had car insurance, which covered part of the bill, and HCA St. pete General puts the screws to insurance companies BIG time! You may not know what youre in for. HUGE mistake TO go to their ER after a car wreck.
The $56,000 does not include the emergency ride to the hospital. They have the nerve to charge $56,000 for pretty much nothing. They did zero treatment. Except gave me one pill.
I cannot believe the public and the government puts up with this unbelievable gross blatant corruption in the medical system..
$56,000 for me to sit in their ER for an hour waiting to have the pictures of my neck and back. It took the doctor, maybe a half hour to drive to the hospital and a half hour to drive home and five minutes to look at the x-ray. He charged $8,000.00 for his one hour of time. GREED GREED GREED & Corrupt, corrupt corrupt,
This is a big reason why Car Insurance rates are absolutely out of sight.
Because when there is a little car accident, theyre going to charge you 56K even though they did next to nothing for treatment (one pill). Do the people who work at these corrupt businesses Have any idea how they are screwing the public over?
If you dont pay up, they will put a lien on your property. They will take you to court and sue you for every nickel and dime that they can get from you. Read all the fine print & find out what theyre going to charge you before using their emergency room.
Absolutely ridiculous. And I will badmouth them till the end of time.
- 56k for ex rays & 1 pill
Preferred solution: Price reduction
User's recommendation: Avoid this corporate greed, driven business like the plague.
Terrible - the APP was hacked and all my info stolen
- - Poor communication between doctor, nurses, and referrals; callbacks promised but never made; billing and identity theft concerns.
Go find another Dr! - The Dr and nurses don't communicate- its impossible keeping up with referrals as they are always communicated incorrectly - which leads to many many many calls to finally get a half - *** result - the staff has contacted me multiple times after repeatedly telling me they would call me back and never did or had no idea why they were calling me back when they did - billing issues - stolen identity issues and bad communication - go elsewhere
User's recommendation: Go somewhere else!
W2 and W3
The reviewer tried to contact the company before posting this review.
I retired Jan 26 and cannot access estub it wont recognize my password I need my w2 and w3 it will take my 3/4 number
Preferred solution: My w2 and w3 for Social Security ASAP
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The only disillusionment is the notions you seem to be carrying with you that make you believe your skin color has something to do with lack of advancement. How do you do your job? Perhaps you should examine that and stop with the skin color.
You sound like a fool.
Are there any hidden charges in your cash back icon ? As far as i am aware the price of the item and postage are the only charges is this correct please let me no as a matter of urgency